Privacy Policy

Your privacy is very important to us. NOVAPROM values its customers and is committed to protecting their security and privacy of their data.

This Privacy Policy (“Policy”) intends to clarify in an objective and transparent way the following points:

  • What personal data we collect;
  • How and why we use it;
  • To whom we disclose them; and
  • How we protect your privacy when you use our website or visit our platforms.

Firstly, it is important to bring information about the personal data of minors. We have to be very careful with such personal data, thus, only individuals over 18 (eighteen) years of age are authorized to use the NOVAPROM website, agreeing and consenting to all its conditions.

By agreeing to this Policy, you grant us full and unquestionable understanding of this Policy and all its details provided below. Any and all purchases or use on the NOVAPROM website carried out by minors must be made under the supervision of their legal representatives, who must always enter their own personal data.

1. Where is NOVAPROM present?

NOVAPROM's mission is to provide and enable the best possible service to its customer, identifying their needs and acting in a targeted and transparent manner to ensure customer satisfaction in the purchase of products (food ingredients), provision of services in technical support and information on applications in food products.

With that in mind, NOVAPROM, through its website, (“Digital Plataform”), brings a little of its history, its mission, values, its business, its corporate structure, among others information, so that you have knowledge about the company.

The Terms of Use (“ToS”) specific to the Digital Platform, you can find by clicking on the following link

2. How do we use your personal data?

In the context of the NOVAPROM website that we provide, it is necessary to collect some personal data for the management of our services, as well as for the improvement and adaptation of the services to your interests and needs, always aiming to reconcile the offer of services and products, together with the transparency of what data we need to protect, and give you the best experience.

Thus, we use your personal data in several different ways, depending on each specific situation

The tables below describe this in detail, breaking down what we do and why we do it.

(a) Collection of your personal data, such as first and last name, address, telephone number, CPF, date of birth, e-mail and others pieces of data that are necessary for the following purpose.

What we do? Why do we do this?
Identify you when you visit our website or get in touch with us. Legally, we need to do this.
Provide information about the company and NOVAPROM products, send samples and quotes, whether to customers or other stakeholders. Help us improve our relationship tools for a better experience based on your interests.
We use your personal data for after-sales and satisfaction surveys. Contractually, we need to know the right identification of who is registering or purchasing products or services for order issuance controls, invoice issuances, CRM registrations and market analysis.

(b) In addition to the Data above, your payment information

What we do? Why do we do this?
Keep track of all financial transactions with you. We need to know what you received and we also need to inform the taxpayer about this transaction.

(c) Your contact history with us

What you told us when you got in touch with us - for example, by email, social media or private message -information such as complaints, compliments, among others. If you contact us by phone, we also record calls on our customer service center.

What we do? Why do we do this?
Record or monitor phone calls made to customer service Offer a better service and carry out quality controls

(d) Expanding the Relationship with NOVAPROM

You can choose not to provide any of the data required above, however, in order to navigate on our website and use some basic services that NOVAPROM can offer, certain information is necessary so that you can fully use all the functionalities of the NOVAPROM website, enabling us to keep the best relationship with you.

NOVAPROM may process your personal data, always in the form of the relevant Legislation for the purpose of complying with specific laws or regulations, in judicial or administrative proceedings, at the request of a judge or appointed administrative public body and other cases provided for in the General Protection Law Data and / or Regulations on the subject. Whenever there is a claim about a specific procedure, NOVAPROM must comply with and maintain the legal criteria of secrecy and confidentiality, either before third parties or before the data subject itself, except only for the specific judicial or administrative body or jurisdiction of the eventual case.

3. With whom do we share your information?

We do not sell or exchange your personal data with third parties, but we share it with others as an essential part of the ability to provide our services to you. They may be other companies in the group, service providers, companies that operate credit, debit cards and / or related banks to process payments, or business partners. We are fully committed to keeping your information secure.

NOVAPROM may also share your personal data in order to comply with current legislation, for tax and / or consumption purposes and to cooperate with the competent authorities.

4. Where and for how long do we keep your personal data?

All personal data is stored on servers located in Brazil and in some cases in the United States. In the future, NOVAPROM can relocate and store these servers in any other country that complies with privacy legislation, in order to have a support or backup, always keeping them under our supervision and in a secure manner.

We will keep your information as long as you are a NOVAPROM customer and for as long as necessary to comply with our legal requirements. The period of time during which the data is stored varies according to the purpose for which it was collected, if there is no specific legal requirement.

5. How do we keep your personal data safe?

We protect your personal data from all types of threats: destruction, loss, alteration, unauthorized disclosure or access. NOVAPROM protects your Personal Data in accordance with the security and confidentiality standards and procedures established by Brazilian law.

6. Your rights

As for your rights, you can request at any time:

a. Information about how your personal data is being used;
b. Access the personal data we hold about you;
c. Request the correction of inaccurate, incomplete or outdated personal data that we keep about you;
d. Request any anonymization, blocking or elimination of unnecessary, excessive or noncompliant data, always taking into account the exceptions regarding the maintenance of the data necessary for the purposes of legal compliance by NOVAPROM;
e. Data portability to another service or product provider;
f. Information on the possibility of not providing consent and the consequences of denial;
g. Revoke consent; and
h. Information about sharing your data with public and private entities;

All request must be made through an order, containing a copy of your personal identification, RG, Driver's License, Passport or Professional Identifications, accessing the website:

7. Cookies - Digital Platform

Consider that when accessing the Digital Platform, NOVAPROM automatically receives information about you and your mobile device, through information from cookies, web beacons, your browser and operating system, about the websites accessed, the links and the terminal's IP address. NOVAPROM uses the information collected mainly to improve your experience in relation to our services.

At any time, you can choose not to receive a cookie file by programming your browser to refuse cookies or to warn you before accepting one. Please note that when you refuse to accept cookies, you may not have access to the website's various functionalities.

"Cookies" are text files that are automatically downloaded and stored on the device used, while you browse a specific page or portal on the internet, which allow you to store a certain amount of data about your activities on the internet. Cookies are used in order to know the interests, behavior and demographics Users (Visitors or not) of the Digital Platform, in order to better understand their needs and interests, offering a better service or providing related information. We will also use the information obtained through cookies to (i) analyze the websites where the User browses and the searches carried out; (ii) improve our commercial and promotional initiatives; (iii) show advertising or promotions, banners of interest, and (iv) customize content, presentations and services.

8. Links - external vehicles

The Digital Platform may have links (links) to other websites that have their own privacy and confidentiality policies. If you visit other sites, we recommend that you carefully read the confidentiality practices and policies, and this Privacy Policy does not cover the practices and policies of third parties, including those that may reveal and / or share information with NOVAPROM.

9. Public Information

Consider that, when entering information in public areas of the Digital Platform, it will be available to other Users and to the general public. NOVAPROM cannot control what these people do with the information. Please remember this and be careful with the information you decide to disclose.

10. Responsible for the Protection of Your Personal Data

The person responsible for the database in Brazil is JBS SA, duly registered under CNPJ / MF under nº 02.916.265/0219-14, located at Avenida Paulo Xavier Ribeiro, 495, Centro - Guaiçara - São Paulo - Brazil - CEP 16430-500.

NOVAPROM may make any changes to this Privacy Policy in the future. Any change in the way in which NOVAPROM uses personal data will be established in future versions of this “Privacy Policy”, being published and disclosed on the NOVAPROM website. We recommend that you periodically review this section.

11. Applicable Legislation and Jurisdiction

The terms of this Privacy Policy are interpreted in accordance with Brazilian law, and the jurisdiction of the district of the capital of the State of the User's domicile is elected to settle any litigation, question or supervening doubt, with express waiver of any another, however privileged it may be.